Property Management and General Services Directorate

List of departmental services

    • Manage, direct, coordinate, monitor and ensure that the property is used properly;
    • Monitor for compliance with accident insurance in accordance with the insurance law;
    • Provide annual technical inspections of vehicles, and supervise those who have not undergone the necessary repairs to be properly inspected.
    • Audit, monitor, and monitor the annual inventory activities;
    • Carry out the removal of property in collaboration with the concerned bodies;
    • Preliminary inspection of the fixed assets of the institution in need of repair;
    • Monitor the repair of office equipment, desks, photocopiers, water and electrical faults, etc. that need repair;
    • Verify and submit to the financial department the requests for repairs made;
    • Prepare the contract by issuing a bid in accordance with the contract document;
    • Telephone, electricity and water services are being provided properly and necessary repairs should be made in the event of a breakdown;
    • Establish a budget for the purchase of fuel insurance and spare parts for vehicles in accordance with the rules and regulations of the use of government vehicles;
    • Monitoring the compliance of accidents with motor vehicle compliance in accordance with the insurance law;
    • Monitor procurement in accordance with the budget;
    • Provide annual technical inspections of vehicles and ensure that those who have not undergone the necessary repairs are properly repaired;
    • Supervise the proper operation of the vehicles in accordance with the requests of the vehicles in the office;
    • Ensure the distribution and use of fuel and lubricants is carried out in accordance with the directive;
    • Prepare a maintenance and repair contract document with the relevant parts of the car maintenance contract;
    • Employment of security, sanitation and beauty workers;
    • Monitor the maintenance, cleaning and beautification work properly and
    • Maintain the necessary uniforms, sanitary ware for the class during the fiscal year, monitor its performance, and monitor its proper use.


Women, Children and Youth Affairs

List of departmental services

    • Establish a system to ensure equal participation and benefit of women and youth in the agency, as well as to protect the rights and safety of children;
    • Evaluate and coordinate the implementation of various documents regarding the participation and benefit of women and youth, as well as the protection of children's rights and welfare
    • Conduct various research activities on the benefit of women and youth and the protection of children's rights and safety, and participate in joint research with other departments;
    • Study and implement the protection of women and young workers in the workplace from danger and labor exploitation;
    • Support, coordinate activities to prevent and control harmful traditional practices against women, children and youth;
    • Coordinate the staff assigned to keep the children in the day care center in accordance with the standard set by the school, monitor the supply of the necessary personnel and materials, and ensure that the staff receive the appropriate training.
    • Develop a strategy to build the capacity of women's organizations in the office and work in coordination;
    • Incorporate short and long term training based on the needs of female workers into the sector's annual plan
    • Provide training on capacity building trainings for women, children and youth on the laws, policies, implementation manuals, guidelines, international and regional agreements to which our country has agreed, and evaluate the benefits;
    • Coordination of awareness raising and mobilization on women's, children's and youth issues;
    • Conduct a survey of interest-based awareness programs in a consistent manner, develop awareness-raising strategies for change based on the findings of the study, and implement them when approved;
    • Coordinate standardized and timely feedback on the planning and implementation of plans and reports prepared by the directorates and departments of the school for women, children and youth.
    • Coordinate monitoring, support, and supervision of women, children, and youth to promote participation and benefit, as well as the protection of children's rights and safety.


Human Resource Development and Administration

List of departmental services

    • Monitor the establishment and implementation of various recruitment, promotion, transfer, disciplinary, grievance management and other relevant committees for the institution that is organized in accordance with the guidelines and regulations of public servants;
    • Provide induction training to newly hired employees on government directives and regulations, as well as the responsibilities of the various departments of the office on the establishment and expected results of the institution;
    • Capacity building for education, education; Approving appropriate budgets for printing, procurement and related;
    • Report the current performance of the directorate to the governing body;
    • When necessary, to issue internal guidelines for human resource management for an organized institution; Review and review new research, review research findings;
    • Conduct job analysis for job vacancies for the organizational institution and prepare job description
    • Conduct standardized human resource workplace safety and health surveys for the organization, review the findings, and submit them to the relevant body;
    • Monitor the NC staff's performance and conduct appropriate research;
    • Develop a good practice by designing and evaluating new practices to guide the Directorate by compiling good practices;
    • To ensure that human resource management practices are implemented in accordance with the rules and regulations;
    • Monitor the implementation of public servants proclamations, regulations, directives, circuits and relevant directives;
    • Conduct merit recruitment and selection of merit for the organization;
    • Ensure that the Agency's employees are provided with various benefits and services without interruption;
    • Ensuring that personal records and information about any employee are kept up-to-date and up-to-date;
    • Manpower planning, data collection, analysis, verification, and transmission of information to the relevant body;
    • Prepares human resource examinations for approved positions, prepares, tests, examines, corrects, corrects, and organizes the information in a modern information system (hard and soft copy);
    • Identifies and completes the performance gaps that require the staff under the directorate to work with a sense of ownership and to provide efficient and effective services;
    • Provide explanations and responses to human resource management from branch offices in accordance with the law.
    • Monitor actions taken on problems caused by misconduct;
    • Identify modern change management and operational improvement strategies that are suitable for the school;
    • Study new practices that ensure the continuity of change and good governance activities, compile best practices and implement those that are useful to the school;
    • Establish a conducive process by identifying and studying the operational problems of the sector;
    • Adapt and implement the implementation of selected change and good governance activities to be adapted to the circumstances;
    • To monitor the implementation of the work and change goals and plans set by the office in accordance with the goals and plans of the office.
    • Monitor the good governance of the school;
    • Identify and identify operational problems in the implementation of change;
    • Monitor the benefits of the change and good governance activities implemented by the school;
    • Transfer to the beneficiaries the implementation of various research documents that have been decided to be implemented;
    • Monitor the performance of change and good governance activities in a report presentation system designed to evaluate performance and
    • Develop a series of awareness-raising forums to make staff  aware of their goals and to develop a sense of public service.


Communication and Technology Department

List of departmental services:

    • Work as a spokesperson;
    • Hire a public relations professional with the necessary professional qualifications and ethics;
    • Record messages and distribute them through various media; Gather feedback:
    • Monitor media reports, prepare analyzes and respond;
    • Respond appropriately to the media and any other information request by establishing a system for collecting and organizing information;
    • Establish, coordinate, and implement a strong information exchange system between processes;
    • Organize, coordinate forums to raise awareness and create transparency on issues that contribute to national consensus;
    • Prepare and use the information of the office through photography, audio and video recording and printing;
    • To enable the implementation of the Agency's mission to be effective and efficient with the support of information technology;
    • Modernize the agency's information management system;
    • Provide training to agency executives on the use of modern information technology;
    • Ensure that the software for the agency's work meets the requirements;
    • Access to the Agency's website to provide complete information from the Agency's clients;
    • Complete development of information communication technology infrastructure;
    • Organize and maintain the general information of civil society organizations and the agency;
    • Monitoring the establishment and implementation of research groups when there is a new need for improvement and expansion with the help of information communication technology.
    • Ensure that the key functions of the office are supported by software in a well-researched and integrated manner to implement the operation of the office with computer technology;
    • Organize the office's website and ensure that accurate and up-to-date information flows to the users by regularly incorporating new practices
    • Identify potential hazards and prevent up-to-date
    • Monitor the proper handling of software licenses and copies;
    • Do all that is necessary in the process of planning the ICT projects and preparing the documents required to invite and select the solution providers;
    • Manage information and communication technology projects;
    • Participate in information and communication technology seminars and meetings on behalf of the office;
    • Supervise the Office of Information Communication Technology Infrastructure Research needs;
    • Develop ways to improve the quality of new and existing network systems;
    • Monitor the implementation of the school's communication and communication technology guidelines.
    • Monitor the Agency’scommunication  assets
    • Monitor the development and implementation of basic computer use training for employees to benefit from digital technology (e-mail, Internet, etc.);
    • Compile and implement best practices to modernize the use of information technology in the school;
    • Recommend a decision to improve the use of the information technology of the school and implement it when approved;
    • Supervise the monitoring of the type and amount of information flow in the school.
    • Verify the accuracy of the software and hardware equipment used for the information technology, monitor their proper operation and use;
    • Coordinate the development of a standard information communication technology policy; Monitoring:
    • Evaluate the use and training manuals prepared by the groups, make adjustments and keep them in their final form;
    • Evaluate the information technology service delivery of the school by the users
    • Immediate resolution of user issues
    • Regularly monitor the performance of computerized systems and monitor them for necessary improvements;
    • Facilitate the transfer of historical records to the Archives and Library Agency;
    • Encrypt records and documents that require special protection and ensure proper handling and protection
    • Prepare a system for disposing of outdatedfiles or records and submit a decision to the superintendent; Enforce the decision.


Procurement Department

List of departmental services

    • Prepare and present the plan of the directorate on time based on the strategic plan of the office, and when it is approved, distribute the work to groups and professionals;
    • Prepare, coordinate, coordinate the annual budget and work schedule of the directorate, coordinate the professionals and staff under it, complete the performance, evaluate, provide training and technical support;
    • Monitor activities on time and quality;
    • Provide the necessary equipment and manpower, and respond to emergencies;
    • To ensure that the services required for internal and external users are provided properly and that complaints do not occur;
    • Monitor the implementation of directives issued by relevant government agencies;
    • Develop a control mechanism to ensure that various formats, records and checks for accounting are properly maintained and used, and that they are properly implemented.
    • Monitor, verify that accounting is done properly;
    • Monitoring and supervising government, loan and grants projects;
    • Verify the validity of the various payment and wage requirements in accordance with the power of attorney, and sign and approve payment checks and orders;
    • Registration that is collected in accordance with the legal responsibilities of the office; Renewal of license: Monitor and ensure that fines and other revenues are collected and transferred to the bank on a daily basis.
    • Closing accounts on time and being audited by internal and external auditors; preparing a program based on the findings of the audit report;
    • Attach the audited accounts to the relevant body in conjunction with the receipts and receipts;
    • Ensure that the instructions for operation are in accordance with the laws;
    • Monitor financesand bank accounts regularly and keep the school's financial capacity informed;
    • Refer the payment and budget requests to the school to the relevant team leader or expert and monitor its implementation;
    • Implementing grants and loans in the name of the school in collaboration with the relevant departments in accordance with agreements and operating manuals, preparing performance reports, and providing counseling services;
    • Ensure that the proclamations and directives issued for procurement are properly implemented.
    • Establish, enforce a fair and impartial and transparent system for the efficient operation of procurement services.
    • Make urgent purchases from each department in accordance with the rules and regulations.
    • Make a description of the desired type, quality standard and quantity for the purchased items, and make sure that the item purchased is accurate and in accordance with the specifications issued;
    • Examine the bid documents certified by the team leader and send them to the approval committee with the signature.
    • Ensure that the procurement process is carried out properly, and that action is taken against those who do not fulfill their contracts properly.
    • Execute a contract in accordance with the amount of money delegated by the Superintendent;
    • Signing confirmation of purchase requests;
    • Monitor, coordinate, and direct procurement and transit activities in accordance with reliable public procurement implementation guidelines.
    • Supervise, coordinate, monitor, procure various necessary goods and services in a timely and affordable manner.
    • Receive information from bidders who have been suspended for various reasons; Verify various reports and statistical reports on procurement activities;
    • Monitor, verify, and approve the collection of various revenues collected by the office on time.
    • Monitor the timely receipt of various government tax and other deductible accounts to the concerned body;
    • Monitor the timely collection of revenue from donors, and ensure that it is deposited in the company's bank account;
    • Verify financial statements, balances and analyzes that require a statement;
    • Prepare a monthly financial report of the school and submit it to the relevant government body;
    • Provide information to non-collection accounts to the governing body, and make registration available upon receipt of a resolution;
    • Rent, maintenance costs; Salary: Ensure that benefits and other payments are prepared in accordance with financial law and that payments are made by approving expenses;
    • Monitor companies' ability to make necessary purchases in accordance with the law when moving assets to warehouses;
    • Selling bid documents when the assets of closed companies are sold and submitting the money to the relevant body;
    • Monitor the transfer of income from the sale of closed assets to the bank
    • Monitor procurement and payments in contracts with closed organizations; Ensure payment is due to its authenticity and legality;
    • Monitor the transfer of funds from the bank on behalf of closed organizations to the Agency's trust account;
    • Ensure that the funds transferred by the closed entities to the Agency's trust fund be used in accordance with the decision.


Good Governance Team

List of departmental services

    • Develop the team's annual plan, evaluate its performance, and lead the team;
    • Equip and organize the team with the necessary resources, create favorable working conditions;
    • Managing, supervising, coordinating subordinates
    • Evaluate the performance of employees, encourage effective employees, identify employees in need of support and provide them with the necessary guidance;
    • Identify and study the team's operational problems, ensure smooth procedure, ensure its implementation;
    • Prepare a current plan performance report, submit it to the supervisor;
    • Prepare, coordinate, ensure that employeesfollow the principles and theories to ensure the implementation of the change tools that are going to be
    • Study, adapt, and present to the superintendent the implementation of selected transitiontools to be implemented.
    • Study the relevance of various amendments and submit a decision to the supervisor.
    • Collect best practices for institutional change to establish good governance.
    • Expand it according to circumstances;
    • Monitor the implementation of change tools, standards, procedures, and various studies that improve the effectiveness of the work, and evaluate the implementation to the head;
    • Evaluate the benefits of change tools implemented by the school and present them to the principal.
    • Study and evaluate problems encountered in the implementation of change plans and programs and propose solutions.
    • Provide or provide professional advice, assistance and support to change sectors through changes using tools;
    • Identify, follow up on gaps in skills, supply attitudes, and sustainable implementation of institutional change.
    • Develop a series of awareness-raising forums for managers and employees to understand the objectives of change and to develop a sense of public service.
    • Provide informedrecommendations to the supervisor, monitor and support the implementation so that action can be taken by studying the strengths and gaps in performance.
    • Monitor and support the development of a culture of work that allows for departmentsto implement institutional transformation and evaluate the results based on the overall plan of the bureau.
    • Verify and Supervise the implementation of transformationsplans in accordance with the work plan;


Planning, Monitoring and Evaluation

List of departmental services

    • Planning, coordinatingand directing the activities of various departments,
    • Monitor, evaluate, take corrective action, provide feedback; Submit a plan of implementation report to the head of the office;
    • Facilitate capacity building by studying the capacity gaps of working groups and professionals.
    • Provide resources for the directorate and work teams;
    • Generate policy strategy and program package ideas and projects; Prepare documents and distribute the document to the concerned parties once approved;
    • Revise legal frameworks, guidelines, manuals, procedures and statements to support the activities of the sector; distribute the prepared documents to the concerned bodies;
    • Recommend and coordinate research and development activities that can improve and make planning, implementation and monitoring and evaluation activities of the business sector and the office effective; Implementthe results of the study: Evaluate and report benefits,
    • Develop a strategic and annual plan for the office; prepare,  Supervise, coordinate, and implement monitoring, support, evaluation and feedback activities with the approval of the Superintendent;
    • Plan and report, budget preparationactivities; Establish procedures for evaluation and best practice feedback to promote efficacy;
    • Inform the approved budget to the departments, monitor its performance, evaluate it, provide feedback.
    • Host essential conferences and workshops with stakeholders to ensure the success of the institution and the ACSO work plan and implement it
    • Monitor, support, evaluate, and provide feedback on the planning and implementation activities of the various departments,
    • Examine the relevance of budget requests and implement depending on the decision  of to the superintendent;
    • Liaisewith governmental and non-governmental organizations regarding the work of the agency;
    • Provide professional advice and support services to the supervisory bodies;
    • Provide alternative solutions to problems in the planning and budgeting of the agencyto the superintendent;
    • Compile best practices related to budget planning and evaluation and disseminate it to other department;


Legal Services department

Our services are developed to ensure that laws concerning ACSO and CSOs are implemented correctly.

List of departmental services

    • Collect, prosecute, fileand avail information in the event of violations of civil society organizations;
    • Prepare and file an affidavit; Preparing and filing intervention complaintsagainst civil society organizations;
    • Prepare and file  restraining orders; Prepare and file counterclaims; Interfere with civil society organizations, appeals and petitions;
    • Provide legal advice services, develop guidelines with relevant departments, approve and implement them, and monitor the implementation of guidelines;
    • Regularly inspect legal gaps in the proclamation and submit legal opinions to the relevant body;
    • Provide training, clarification or legal counselto ACSO’s departments in legal matters;
    • Collect and distribute proclamations related to the Agency, prepare and distribute legal awareness pamphlets
    • Advocate for legal matters involving agency staff in court or at any level on behalf of the agency.


Department of Ethics and Conduct

ACSO also deals with corruption in the CSO sector. We have established processes to help make alleviate the problem.

List of departmental services

    • Identifyissues that could potentially create gaps for corruption and malpractice and take corrective measures whenever necessary;
    • Study working relationswith other departments and create conditions for strong and consistent working relationships;
    • Support monitoring performance;
    • Drafta formal code of ethics that can answer to operational gaps;
    • Develop a system that can ensure the confidentiality of whistleblowerscoming forward about misconduct and corruption;
    • Perform periodic research on issues that may improve practices topromote ethical practices;
    • Prepare training documents that can enhance the ethical mindset of the agency’s staff;
    • Prepare Code of Conducts and train employees accordingly;
    • Provide awareness training to the staff on national ethics and anti-corruption policies, rules and regulations;
    • Provide awareness training CSOs that are legally obliged to register their assets and financial interests to ensure that they are registering their assets properly,
    • Form experiences that enhance ethical practice;
    • Ensure that the institution's Code of Conduct as well as the country's anti-corruption laws and regulations are followed;
    • Scan foroperational gaps identified during follow-up sessions and suggest solutions to the supervisor;
    • Monitor the impact of awareness raising trainings on ethics and anti-corruption policies, regulations and guidelines;
    • Accept and investigate allegations of misconduct by employees and any violations of rules and regulations;
    • Identify appropriate corrective action and submit it to the decision manager and
    • Monitor actions taken on problems caused by misconduct.


Internal Audit Department

The ACSO’s internal audit directorate helps assess internal state of finances and assets.

List of departmental services

    • Ensure that the agency's assets are properly managed and used efficiently;
    • Ensure that the budget activities of the institution are carried out in accordance with the law;
    • Ensure that the budget allocated to the Agency is used in accordance with the financial law;
    • Providing advice on asset management and financial use;
    • Take action in the event of waste of public resources;
    • Protect the assets of the office from any improper practices, fraud and corruption; Prevention:
    • Inspect the implementation of the internal control system established by the office, and submit a proposal for improvement to the top management;
    • Ensure that there is a reliable and consistent accounting system for any documents and financial statements and
    • Report the performance to the Agency and the Ministry of Finance.